Privacy Policy — Story Well

This Privacy Policy explains how Story Well ("we", "us", "our") collects, uses, and protects your information when you use our mobile application and website https://dartim-media.com/ and any related services (collectively, the "Service").

We are committed to ensuring that your privacy is protected and that all data is handled in accordance with applicable laws, including the GDPR.

1. Information We Collect

1.1. Information You Provide

We may collect information that you voluntarily provide when you:

• contact us via email (for example, [email protected]),
• submit feedback or support requests.

This information may include:

• your name,
• email address,
• any message content you include.

We do not ask children to provide personal information.

If you submit an opinion or recommendation, we store your message, rating, and any optional details you provide for moderation and publication.

We use Firebase (Google) to store submissions and manage moderation; data is processed in accordance with Firebase's security practices.

1.2. Automatically Collected Information

When you visit our website or use the app, we may automatically collect:

• device type and operating system,
• browser type (for the website),
• language settings,
• usage data (such as navigation, screens viewed, session duration).

We do not collect:

• precise location,
• contacts,
• photos,
• microphone or camera data,
• advertising IDs (unless explicitly enabled in the future).

1.3. Cookies (Website Only)

Our website may use cookies or similar technologies to:

• improve performance,
• remember your settings,
• analyze usage.

You can disable cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect for:

• improving and optimizing the Service,
• providing customer support,
• maintaining security of the app and website,
• internal analytics,
• sending important updates (only if you contact us first).

We do not use your information for:

• targeted advertising,
• selling data to third parties.

3. Children's Privacy

Story Well is designed for families and children, but we do not knowingly collect personal data from children.

• The app does not require children to enter names, emails, or other identifying information.
• Any contact must be initiated by an adult through our support email.

If you believe a child has provided personal information, please contact us, and we will delete it immediately.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your information from:

• unauthorized access,
• accidental loss,
• misuse,
• alteration.

We use secure hosting providers and encrypted data transmission (HTTPS).

However, no online service is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your data only for as long as necessary to:

• provide the Service,
• comply with legal obligations,
• resolve disputes.

If you contact us, we store your email and message history as long as needed for support purposes. You may request deletion at any time.

6. Sharing Your Information

We may share your information only in the following cases:

✔️ 6.1. Service Providers

With trusted third-party providers who help us:

• host the website,
• measure analytics,
• store feedback emails.

All providers comply with GDPR-level security and do not use data for their own purposes.

✔️ 6.2. Legal Requirements

We may disclose information if required by:

• law,
• legal process,
• government request.

7. International Data Transfers

Our service providers may operate globally. When data is transferred outside the EU/EEA, we ensure:

• GDPR-compliant safeguards,
• Standard Contractual Clauses (SCCs),
• equivalent protection measures.

8. Your Rights (GDPR)

If you are located in the EU/EEA, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any rights, contact us at: 📩 [email protected]

9. Links to Third-Party Services

Our website or app may contain links to external sites (for example, App Store or Google Play pages). We are not responsible for their content or privacy practices.

We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Last updated" date.

We recommend checking it periodically to stay informed.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

We will respond as soon as possible.